Warranty, Return & Exchanges
The warranty for Hervor products is 12 months from the date of purchase. Please note that the warranty does not cover used/expended batteries or normal wear and tear of the case, crystal or straps. The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non observance of the directions provided by Hervor. Water damage is not covered if the crown is not completely closed when the watch is in contact with water.
Please save the printed or electronic order confirmation. This order confirmation is your proof of purchase to be eligible for your warranty. For all other inquiries concerning shipment and returns, please contact us. Please note that the customer is responsible for the cost of sending the product back to Hervor HQ.
Note that we only stock spare parts for products that are in the current collection. We do not provide parts for models no longer sold.
Return and exchange policy
You have the right to return or exchange undamaged and unused products that are purchased on hervor.co. You must notify us of your decision to return or exchange your purchase within 14 days of receiving the product. The notification must be written to firstname.lastname@example.org and must contain the following information:
- your order confirmation, receipt or proof of purchase (attached as PDF or scan)
- your reason for the return or exchange
- the name of the product you wish to return or exchange
- preference of exchange item (if you choose to exchange instead)
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, undamaged and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error is exempt from a full refund.
Any item that is returned more than 14 days after delivery purely for reasons of the customer changing their mind is exempt from a full refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Sale items may only be refunded (if approved) at its sale price and not the recommended retail price.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org with a description of the defect and we will arrange an exchange with you.
Purchases from Gift Coupon/Certificate
If the item was purchased with a gift coupon/certificate and approved for a refund, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift coupon/certificate will be e-mailed to you.
To return your product, email us at email@example.com to arrange for shipping details.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund and we've organised the shipping, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.