Shipping policy

We'll fulfill orders on the same day before 12pm of business days via Australia Post. Orders after 12pm will be fulfilled on the next business day.

Upon fulfillment you will receive an email with a tracking number and link to follow your order's journey from us to you. We recommend that you download the mobile app Arrive to track all of your purchases from our online store.

Frequently Asked Questions on Shipping

WHAT ARE YOUR DELIVERY CHARGES?

Enjoy FREE standard shipping on all Australian orders.

Delivery to the USA, Canada & New Zealand is a flat rate of $10 AUD per item.

The rest of the world is a flat rate of $20 AUD per item.

Express options available at double the cost.

      Duties & Taxes:

      All orders destined within Australia are charged Australian Goods and Services Tax (GST) of 10% of the total order value. Our prices have GST built-in and the value is noted on your order confirmation.

      All orders outside of Australia DO NOT include the GST nor the applicable import duties or taxes that are due upon entry into the destination country. All duties and taxes that are applied by the destination country are your responsibility, and must be paid at the time of delivery. Please contact your local customs office for more information. Please note that Goods may be subject to inspection by your local customs office.

      WHERE DO YOU SHIP FROM?

      All orders are currently shipped from our office/depot located in Perth, Western Australia.

      WHEN CAN I EXPECT MY DELIVERY?

      We process and ship all orders placed before 12pm on weekdays (Mon - Fri) on the same business day from our Perth studio. Orders places after 12pm will be processed and shipped in the next business day. Orders placed on a weekend day (Sat or Sun) will be processed and shipped within 24 hours of the next business day. There will be no processing or shipping during public holidays.

      Expected Postage Durations:

      • Standard Australian Postage: Allow for 3-5 business days in metro areas, add up to 2 days more for rural areas.
      • Express Australian Postage: Allow for 1-3 business days in metro areas, add up to 1 day more for rural areas.
      • Standard International Postage: May vary depending on location and destination country's customs and postal service but generally takes between 2-3 weeks.
      • Express International Postage: May vary depending on location and destination country's customs and postal service but generally takes around 3-5 business days.

      Please note: there may be shipping delays during peak sale and holiday periods such as Black Friday and Christmas so please plan ahead if you intend to purchase during the holiday seasons.

      DO YOU SHIP INTERNATIONALLY?

      Yes! We ship to USA, Canada, New Zealand, Asia Pacific, UK & Selected European Countries. Please note that all international addresses must be entered in English.

      Refer to Duties and Taxes above.

      HOW CAN I TRACK MY ORDER?

      Once your order is dispatched you will receive a shipping confirmation email with your tracking number and a link to track your shipment.